Cancellation policy

To Our Valued Guests:

Your appointments are very important to all members of our team at Loudoun Laser MedSpa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and to provide the best quality and tradition of excellent service for our established and future clientele.

Canceling an Appointment

 Please cancel your appointment via phone at (703) 858-9988 or email at AT LEAST 24 hours prior to your scheduled appointment date to avoid *cancellation fees.

*Cancellation is required 24 hours prior to appointment; failure to cancel within the required time will result in a fee of $45.00 being charged or 20% of the cost of the scheduled treatment whichever is greater.

No Show

The consultation will consist of: Initially, clients who schedule an appointment and simply DO NOT show up, a fee of $45 or 20% of the cost of the scheduled appointment whichever is greater.

New Client

If a new client fails to cancel or reschedule their appointment date within the 24 hour timeframe they will forfeit ALL limited-time pricing offers, monthly special promotions, discounts or coupons.

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We reserve the right to refuse appointments to any client who has demonstrated disregard of our cancellation policy.